Refund for change of plans
If your plans change and you no longer need your eSIM, we will review a full refund in eligible cases.
Refund Policy
Change of plans or an issue with your eSIM? You have up to 30 days to request a refund. We review each request against the eligibility rules on this page.
Refund types
Refund for incompatible or locked device
If you purchased the eSIM and later realized the device is incompatible or locked, we will review a full refund in eligible cases.
Refund for connectivity issues
If the eSIM does not work due to connectivity issues or local infrastructure problems, we may review a full or partial refund.
How the process works
Our team reviews every request carefully to keep the process clear, fair, and fast.
- 1
Contact our support team and share your order details along with the issue you encountered.
- 2
We review whether the case is eligible based on eSIM usage, device compatibility, and plan conditions.
- 3
If approved, the refund is issued within 3 business days to the same payment method whenever possible.
Need help with your refund request?
If you still have questions about compatibility, connectivity, or eligibility rules, our team can guide you before you submit the request.