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Wavee Global Privacy Policy

This Privacy Policy describes how Wavee Global eSIM collects, uses, and protects the personal information of its users. By using our app, you agree to the practices described below.

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1. Information Collection
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We may collect the following personal information and data related to the use of the application:

  • Information provided directly: Name, email address, phone number, and payment information, provided when creating an account or making a purchase.

  • Automatic information: Device data, IP address, geographic location, language, and browsing or app usage history.

  • Communications: Data related to contact with our support team or responses to surveys and feedback.

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2. Use of Information
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The information collected is used for the following purposes:

  • Process and manage eSIM purchases and activations.

  • Improve the functionality and user experience of the application.

  • Provide customer support and respond to inquiries.

  • Send important notifications, such as service updates, promotions, or changes to the Terms of Use.

  • Ensure account security and prevent fraud.

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3. Information Sharing
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Users' personal information may only be shared in the following circumstances:

  • With service providers: We share data with partners and network operators for eSIM activation and service functionality.

  • To comply with legal obligations: When required by law, regulation, or court order.

  • With user consent: For specific purposes authorized by you.

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4. Data Protection
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We implement technical and organizational security measures to protect your information from unauthorized access, loss, or theft. These methods include encryption, firewalls, and restricted access control.

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5. Data Retention
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Personal data will only be retained for as long as necessary to fulfill the purposes listed in this policy or as required by law. After this period, the information will be deleted or anonymized.

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6. User Rights
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Users have the following rights in relation to their personal data:

  • Access, correct, or delete your personal information.

  • Withdraw consent for the use of data at any time.

  • Request the transfer of data to another service provider.

  • Please contact us if you have any questions about data processing.

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7. Cookies and Similar Technologies
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We use cookies and similar technologies to improve navigation in the application, analyze usage patterns, and personalize content. You can manage your cookie preferences through the application or browser settings.

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8. Changes to this Policy
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We reserve the right to update this Privacy Policy to reflect changes in our services or legal requirements. We will notify users of significant changes through the application or by email.

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9. Contact
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If you have any questions or concerns about this Privacy Policy or the processing of your data, or would like to have your data deleted, please contact us at suporte@wavee.global.

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By using the Wavee Global eSIM app, you confirm that you have read and understood this Privacy Policy.

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