A top-up (also called a recharge) adds data to the SAME eSIM: the profile stays the same, there is no new QR code and nothing to install. You do it from your account, under My eSIMs.
How to top up
- 01
Open My eSIMs
Sign in to your account and pick the eSIM you are using.
- 02
Choose a top-up
The screen lists the packages compatible with that eSIM.
- 03
Pay
Once payment clears, the data lands on the same eSIM and the top-up shows up in its history.
Not every eSIM accepts a top-up, and the list can be shorter than the store. Compatibility depends on the package your eSIM came from: when there is no compatible top-up, the way forward is buying a new eSIM.
Frequently asked questions
Does topping up extend validity?
It depends on the package you top up with. Right after the purchase, check the new date on the eSIM detail under My eSIMs.
Can I top up before running out?
Yes, and it is the safer move: topping up once the data is gone means being offline exactly when you need to sort it out.
Can I top up someone else's eSIM?
A top-up comes from the account that bought that eSIM. If you bought it for someone, the top-up starts from your account too.
I bought another plan and it did not land on the same eSIM
Buying a new plan creates a new eSIM, with its own QR code. A top-up is what adds data to the existing one.
- Go to My eSIMs
Check usage, validity and available top-ups.
Need support?
Our team can help with installation, coverage, payment and travel questions.