Wavee Support

Wavee Help Center

Fast guides and direct answers for buying, installing and using your eSIM safely before and during your trip.

Find help by topic

01

Installation and activation

2 articles

Learn how to install, activate and prepare your eSIM before traveling.

02

Plans, coverage and networks

2 articles

Understand included countries, available networks, speed and when to use regional plans.

03

Usage and troubleshooting

2 articles

Fix common connection, top-up and data usage issues.

Popular articles

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How to install an eSIM on iPhone

Installation and activation

How to install an eSIM on Android

Installation and activation

Local, regional or global plan: which one should I choose?

Plans, coverage and networks

My eSIM has no internet. What should I do?

Usage and troubleshooting

Didn't find the answer?

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We answer 24/7 by chat on WhatsApp and by email: help@wavee.global

Before buying

Check whether your device supports eSIM on the list of compatible phones

Already bought

See your QR code, usage and top-ups in My eSIMs

Refund

If your eSIM doesn't work, we'll review your case and refund you when it's eligible. Read the refund policy